Where do I find the Survey ID?
Your survey ID is located on the email survey invitation (or paper cover letter) you received.
I entered the Survey ID; why isn’t it taking me to the survey?
Make sure you have entered the letters / numbers exactly as written on your email survey invitation or paper cover letter and click “Begin Survey.”
If it’s still not working, one of your family members may have already used the Survey ID. If you still have problems accessing the survey, contact our survey administrator by emailing PatronSurveys@funeralresearch.com and be sure to include your Survey ID in your note.
Is my feedback confidential?
Yes. Only your mortuary and/or cemetery will see your responses so they can improve their care for families in the future.